Prompt Associates

Have You Been in an Accident That Wasn’t Your Fault?

We offer a specialised recovery service where we represent you to reclaim costs for towing, repairs, replacement vehicles, and other associated losses from the at-fault party or their insurer.

Leveraging our expertise in motor insurance recovery, our focus is to assist you in recovering your losses and returning you to the position you were in prior to the collision.

Should you have any further inquiries, please contact us without hesitation.

Advantages of Claiming Through the At-Fault Party’s Insurance Over Your Own

• When we file a claim with the at-fault party’s insurance, you will have the opportunity to choose any repairer of your choice. In contrast, your own insurance may require you to use the one they’ve approved.
• Insurance recommended repairers typically work under a fixed-fee contract, receiving a set amount regardless of the severity of the damage. To maximise their profit margins, these repairers may use second-hand or refurbished parts and often deviate from manufacturer or industry-recommended repair procedures to reduce labour costs.
• Your insurance company will not supply a replacement vehicle while yours is being repaired. However, the at-fault party or their insurer is obligated to compensate you for the loss of use of your vehicle. This compensation includes the cost of hiring a replacement vehicle while your own is being repaired or replaced.
• Making a claim against the at-fault party’s insurance won’t change your insurance premium or affect your insurance rating.
• No excess payable.

In most instances, we advise our clients to file a claim with the at-fault party’s insurer rather than their own insurance company. If you have any doubts, please contact us so we can assess your specific situation and offer our recommendation.